How do I sign up for the Hong Kong Hiking Challenge?
The event is free of charge. Create an account with your mobile phone number and your own password at the event website to start the challenge.
How can I participate as a group?
When creating an account, participants can select the name of the group they belong to in the "Affiliation" row. If the name of your group is not on the list, such group name has not yet been registered. Participants can register as group by filling in the group name in the “Affiliation” row. If you would like to add your group name after you have created an account, or if you would like to change your group name, please email to: [email protected].
What is the difference between participating as an individual and as a group?
Apart from receiving reward souvenirs with their individual account, group participants will also have the chance to receive the group reward. The organiser will add up the total number of completed checkpoints in each affiliation. The group reward will be given to the top 5 affiliations according to their total number of completed checkpoint.
Can I form my own team with my friends to participate?
Yes, you can register in the same way as a group.
I have created an account. Will I be able to log in automatically next time?
On the Registration/Login page, enter your registered mobile phone and password, then press ✔ to stay logged in. Enable the GPS location service of your mobile phone at the checkpoints, and then scan the QR code on the event panel to stay logged in.
How can I find out the location of the checkpoints?
The checkpoints' locations can be viewed at the checkpoints page, and you can click the checkpoint icons on the map to see a detailed description of each checkpoint. Tap 'Open on map' at the top right corner of the tab below the checkpoint icon and the checkpoint location will be shown on your mobile phone's map app or in the browser.
Do I need to complete the checkpoints in the order they are numbered?
No, participants can complete the Hong Kong Hiking Challenge according to their personal interests, physical abilities and hiking experience.
Why is check-in unsuccessful?
The reason could be one of the following:
You have not turned on the "Location" service (GPS) of your phone. i) iPhone phone Settings: Go to "Settings"→ "Privacy" → "Location Services" → "On" ii) Android phone settings (phone settings may vary depending on individual phone models): Go to "Settings" → "Location"→"On"
Your phone settings do not authorise your browser to use the location information function (GPS) on your phone
To authorise a browser to use your phone's "Location Information function", please turn on your phone's "Location Information Function" (GPS) privileges for the relevant browser in the phone's "Settings" function, then scan the QR code and log in again. iPhone setup: Go to "Settings"→ "Privacy" →"Location Services"→ whether the browser you are using (Safari/ Google Chrome/ or other browser) has been set to allow access to the location "When using the App" / "Always".
If you cannot use the GPS/ Location Tracking Function to play the game.
Open “Settings”, select "Safari" or the browser you are currently using, "WEBSITE SETTINGS" → tap "Location", tap "Ask"/ "Allow". After adjusting the settings, return to the game browser page and tap "Reload Page" to continue the game.
If you use "Chrome Browser":
Tap the "Menu" in the top right, select "Settings", tap "Sites and downloads" and select "Location"→, search "https://www.hikingchallenge.hk/" to tap "Allow". After this adjustment, return to the game browser page to continue the game.
If you use "Samsung Internet":
Tap the "Menu" in the bottom right, select "Settings" → "Sites and downloads" →, tap "Site Permissions" → and select "Location"→, search "https://www.hikingchallenge.hk/" to tap "Allow". After this adjustment, return to the game browser page to continue the game.
You have already recorded your location at the same checkpoint - each checkpoint has a unique QR code. If your account has already recorded that checkpoint as "completed" previously, you will not be able to check-in again.
You have used this mobile phone to record the same checkpoint once (the screen shows "Phone is being used by another account"). Each time the QR code is scanned to record the location, the system will lock the location information of the mobile phone and therefore, participants cannot use the same mobile phone to log in to more than one account to record location information.
Unstable "Location Information Function (GPS)" or mobile phone network
Try turning off your phone's location information (GPS) service or mobile phone network and turning it on again, wait for the signal to stabilise, then scan the QR code and log in.
Can I have access to my personal records?
Yes, just log in to the event website and select "My Record".
Souvenirs and Certificates
How do I collect the souvenir?
The organiser will notify participants about the souvenir distribution arrangement via WhatsApp after the event, and the time and location will be announced on the event website later.
How do I keep my personal records after the event?
After the event, the website will be removed. Participants are advised to download the e-certificate from the event website on or before 31 January 2023 under "Rewards” in the "My Record" section.
For any other enquiries, please call (852) 5174 6487, or email your question with your registered mobile phone number to [email protected]. The service hours are : Monday to Sunday, 9:00 am to 6:00pm.